All orders on the Infinique Services Online Store are shipped globally.

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The delivery options, terms and costs are as indicated in the check-out before your purchase and as confirmed in the order confirmation.

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Any eventual tax (i.e VAT) incurred upon receipt of the product(s) shall be payable by you.

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Please refer to our Store Policy for more information on Delivery, Returns & Warranties.

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Returns 
 

All products on our site have been tested thoroughly before being featured to ensure quality, in the event that you find it necessary to return an item due to it being defective, faulty or was an incorrect product, the costs incurred in the return of the product(s) shall be payable by you. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.

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We will try to attend to all return request(s) as soon as practically possible.

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Please refer to our Store Policy​, for more information.​

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a. Faulty Products

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- We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it when appropriate, please email us to discuss on the return options within seven (7) days of receipt of the product.

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- In these circumstances we will arrange for collection and delivery of the replaced product from/to your desired address. 

- For help with items later than 7 days after your initial purchase please e-mail us to discuss your options, subject to our discretion and if such options are permitted under the relevant laws or legislations of Singapore.

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Please refer to our Store Policy, for more information.

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b. Returning Defective/ Faulty/ Incorrect Products

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- Please contact us by email to inform us of your wish to return the Product(s) with the completed RETURN REQUEST FORM.

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Please note that you will be responsible for the returned product(s) until they reach us.  We reserve the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

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Please refer to our Store Policy​, for more information.